Application support, monitoring and maintenance, with response times set out in a service-level agreement.
- Support
- Monitoring
- SLAs
Managed services
What's included
One team accountable for keeping your systems healthy, secure and up to date — with response times written into the contract.
- 01
24/7 monitoring
Alerting across applications, infrastructure and integrations.
- 02
Incident response
Triage and resolution to agreed SLA response times.
- 03
Patching & updates
Security patches, dependency upgrades and housekeeping.
- 04
Monthly reporting
Uptime, incidents and recommendations in one clear report.
How we deliver
Four phases, each with its own sign-off.
- Phase 1
Onboard
Document systems, access and escalation paths.
- Phase 2
Monitor
Round-the-clock alerting and health checks.
- Phase 3
Respond
Incidents handled to agreed response times.
- Phase 4
Improve
Monthly reviews that reduce incidents over time.